Shipping Policy
Q:How long does delivery take?
A:Default Logistics: Sea Delivery: 30-40 business days
Expedited Shipping: 7-15 business days
Fast delivery from local warehouse
USA: 3 - 5 business days
America's remote areas: 7-10 business days (Depends on local stock)
Canada: 5-7 business days
Q:Can I track my order?
After the package is shipped , we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
Q:Where will my shipment be shipped from?
A:China and USA. This is determined by which warehouse you purchase your item from.
Q:How will my goods be shipped?
A:By Sea or Air, we ship products in the fastest way possible through our international logistics partners.
Q: Does the product include tax?
A：MKCAMP does not charge customers any taxes or fees. Due to logistics reasons, certain regions are not inclusive of taxes, and the courier service will collect relevant taxes from the recipient according to local policies.
Q:I ordered more than one item. Will they all be delivered at the same time?
A:We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Q:Can I change the delivery address of my package after it has been shipped out?
A:Unfortunately, we cannot change the shipment once the product is en route.（If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. MKCAMP will not replace the order or issue a refund.）
Q:What do I need to do when I received a different product than what I ordered?
A:Please contact customer support at service@mkcamp.store
OUR TEAM
He couldn't find a tent on the market that satisfied him, so Leo decided to design a tent for his TeslaThe MKCAMP team was established. After continuous conception and testing, and considering the tent's structure, materials, connection methods, etc., it strives to perfectly connect the tent to the rear of the Tesla car while ensuring comfort and safety.
Finally, the first MKCAMP vehicle tent was developed. Not only can this tent be easily connected to the rear of a Tesla, providing an additional spacious sleeping space, it is also windproof and rainproof, ensuring the safety and comfort of campers outdoors.
AUTO COOPERATION
In recent years, new energy vehicles have become a new hot topic. MKCAMP has also designed perfectly adapted connectors for other models. This innovative design has also made the MKCAMP brand quickly attract people's attention and become the first choice for many car camping enthusiasts. one.
MKCAMP cooperates with many car brands such as TESLA, ONE GWM-WEY, RISING AUTO, Volvo, Buick and VOYAH, and customizes exquisite and fully functional rear tents and sleeping mats for these car brands to provide new energy vehicle camping solution.
GAINING RECOGNITION
The design of the mkcamp's tailgate tent has been praised by Tesla China and Musk himself.
DEVELOPMENT
In order to design better products, the MKCAMP team went outdoors many times to personally experience the products and feel the scenery and challenges of nature. We took tents to camp in different environments, challenged the high-altitude Mount Everest, and explored the desolate Qiangtang Mountains. Human area and so on. Whether it is a cold mountain environment or a stormy wilderness, the MKCAMP rear tent has excellent performance in extreme environments.
During this process, we developed an inflatable cloud bed that is different from the conventional double-layer structure to provide campers with a more comfortable resting experience.
OUR MISSION
MKCAMP advocates the concept of new energy tram camping and promotes the popularization and development of the new energy tram camping concept, bringing a green, environmentally friendly and comfortable car camping experience to more people, and has become a well-known brand in the field of outdoor car camping.
