Return & Warranty

Returns & Refunds policy

 14-Day Money-Back Guarantee for Any Reason

Within 14 days of purchase Products are in salable condition, unworn or unused, with tags.Once the returned item arrives back in Mkcamp’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Mkcamprefunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

How do I return an item?

  1. Please reach out to Mkcampcustomer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
  1. Mkcampsupport will share the corresponding return address with you within 24 working hours.
  1. For the refund to be processed in a timely manner, please be sure to send a return notification to Mkcamp.

 

WARRANTY COVERAGE

We offer a limited warranty that covers defects in materials and workmanship for a period of 1 years from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

WHAT IS COVERED
Manufacturing Defects: Any defect in materials or workmanship under normal use.
Zippers, Buckles, and Other Hardware: Failures due to normal use.
Fabric and Seams: Defects in the fabric or seams under normal use conditions.

WHAT IS NOT COVERED
Wear and Tear: Normal wear and tear from regular use.
Misuse or Neglect: Damage resulting from improper use, storage, or maintenance.
Unauthorized Modifications: Any changes made to the product not approved by MKCAMP.
Accidental Damage: Including but not limited to cuts, burns, and animal damage.

Warranty Claims for Quality-Related Issues

  • All products come with a 12 month quality warranty on arrival
  • For warranty claims related to quality, Mkcamp will send replacement parts or even a brand new product, as appropriate.

OUR TEAM

He couldn't find a tent on the market that satisfied him, so Leo decided to design a tent for his TeslaThe MKCAMP team was established. After continuous conception and testing, and considering the tent's structure, materials, connection methods, etc., it strives to perfectly connect the tent to the rear of the Tesla car while ensuring comfort and safety.

Finally, the first MKCAMP vehicle tent was developed. Not only can this tent be easily connected to the rear of a Tesla, providing an additional spacious sleeping space, it is also windproof and rainproof, ensuring the safety and comfort of campers outdoors.

AUTO COOPERATION

In recent years, new energy vehicles have become a new hot topic. MKCAMP has also designed perfectly adapted connectors for other models. This innovative design has also made the MKCAMP brand quickly attract people's attention and become the first choice for many car camping enthusiasts. one.

MKCAMP cooperates with many car brands such as TESLA, ONE GWM-WEY, RISING AUTO, Volvo, Buick and VOYAH, and customizes exquisite and fully functional rear tents and sleeping mats for these car brands to provide new energy vehicle camping solution.

ZEEKR

BYD

VOYAH

GAINING RECOGNITION

The design of the mkcamp's tailgate tent has been praised by Tesla China and Musk himself.

DEVELOPMENT

In order to design better products, the MKCAMP team went outdoors many times to personally experience the products and feel the scenery and challenges of nature. We took tents to camp in different environments, challenged the high-altitude Mount Everest, and explored the desolate Qiangtang Mountains. Human area and so on. Whether it is a cold mountain environment or a stormy wilderness, the MKCAMP rear tent has excellent performance in extreme environments.

During this process, we developed an inflatable cloud bed that is different from the conventional double-layer structure to provide campers with a more comfortable resting experience.

OUR MISSION

MKCAMP advocates the concept of new energy tram camping and promotes the popularization and development of the new energy tram camping concept, bringing a green, environmentally friendly and comfortable car camping experience to more people, and has become a well-known brand in the field of outdoor car camping.